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Is an account required to be able to purchase product?

AriA™ Metal Hardware is only available to interior design professionals and window covering specialists. To become a trade customer, you must have a federal tax ID # and complete a Trade Account Request Form.

 
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What forms of payment are accepted for online purchases?

American Express, MasterCard, Visa and Discover are accepted. Online orders paid by credit card are processed and charged at the time the order is submitted online.

 
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Can I order by telephone?

Yes, you can place an order by calling our Customer Experience team at 1.800.343.4542 between the hours of 8 am – 6 pm ET (M-F).

 
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Can I order a product brochure?

Yes, click here to request a free AriA™ Metal Hardware brochure.

 
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Are color chips or samples available?

Finish sample rings and other sample display materials are available to view and purchase under the Resources tab.

 
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What is Quick Ship?

Quick ship items are in stock and shipped out the same day if ordered by 3 pm ET.

 
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Are your products compliant with window safety standards?

When installed according to the instructions provided, AriA™ Metal Hardware products are compliant to the ANSI 100.1 safety standards for window coverings.

 
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What is your return policy?

  • Returns must have and reference a Return Authorization number (RMA#), be returned in original package and be resalable as new.
  • All returns made after 30 days from date of purchase, except for defective products, will be charged a minimum 20% restocking fee.
  • No returns will be accepted after 60 days from date of purchase.
  • Any product returned without an RMA# will not be issued a credit.
  • Credit will be issued on merchandise only, not freight.
  • Return shipping is the customer’s responsibility and should be sent prepaid. COD’s are not accepted.
  • No returns on clearance or discontinued items or items ordered with custom or shimmer fnishes.
 
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